SBI MOBILE BANKING: MONEY NOT REFUNDED FOR FAILED TRANSACTON

[som]

Thanks for the reply dear friend. Actually the response of SMS should be made within 48 hrs and I think it will take some time to met up the complain. Wish S.B.I. will take care of its reputation by making solution at the earliest.

[b_roy]

Waiting... but if I could get an idea about the approx time!!!...

[b_roy]

Wait comes to an end!!! Today Rs. 200/- (Rs. 100+100) has been given back to my account. Thanks Som da and all other friends for actively helping to resolve the issue. And of course Thanks to SBI for giving mmy money. But I'm not happy with the customer care service... i've got earlier of the issue.
thanks to all once again...

[som]

Now I am very HAPPY. you may send a further SMS for lodging a complain against customer care service.

[Habibulla]

Hi friends !
I have a bitter experience about SBI Mobile Banking Freedom. Usually I am used to recharge mobile & transfer money from my a/c . On day I recharged my mobile @Rs. 149/ but my mobile is not recharged. So I was vary worried with this. Then I emailed to the head of SBI Mobile Banking. Then I got an acknowledgement from the site showing that your a/c will be credited within 10 working days. After 9 days later I found that my a/c is credited with same. I enclose a copy of instruction to refund money from SBI Mobile Banking.Please ignore if you already known it.
http://www.sbi.co.in, > Mobile Banking > REDRESSAL FOR MBS AND IMPS or http://www.onlinesbi.com

Thanks to all my friends with regards.

[b_roy]

Thanks Mr Habibulla for sharing your experience.

[pcdeka]

Sir
on 24th May I have transferred Rs.34,700.00 (thirty five thousand seven hundred)through SBI Mobile banking IMPS service to MMID 9211100 (mobile no 9954203258)of Axis Bank.But after few moment I received one SMS that transfer request has been accepted(Tid 030232387841 ) and then I received another SMS that your fund transfer for Rs 34700.00 on 24-05-13 is timed out.pl check with your bank account (IMPS Ref no 314412333507)
But it is unfortunate to inform you till 29th May/2013 the debited amount Rs.34700.00 has not been credited to my SBI sb account though the failed amount should be back to the r emitter account very next working day according to NPCL
I have submitted a complaint to local SBI branch and also to the mb.support@sbi.co.in but till today I have not received any response from both of them.
Therefore I request you please help me how to sort out and ivercome this problem

Putul Chandra Deka
pcdeka@gmail.com

[b_roy]

... Its a good service of S.B.I. and we should take its advantages. However, I contacted the helpline to help you and had a long discussion with the representative. I told him all the fact and requested him to suggest something so that we can keep faith on S.B.I. He apologized and told the following trick. Send an SMS writing "UNHAPPY" to 8008202020. You will receive a call from some superior officer at the earliest. Wish you all the best.

Friend, here I have quoted an earlier post by Som da for another problem where this sms worked and the problem was solved and hope it may help you. please let us know the result.
And friend, please avoid putting contact no. in the post.
Best of luck!